ORDER CONFIRMATION
Get ready for tail-wagging excitement! Once you've placed your order, keep an eye on your inbox for our confirmation email. Double-check the details to ensure everything's pawfect. And if you don't spot it within 24 hours, give your spam folder a quick sniff before barking up our tree.
SHIPPING
We're fetching the best and trusted carriers in town, like USPS, FedEx, UPS, and EMS. While we aim to get your goodies out the door within 2-5 business days, there may be a slight delay during peak periods like holidays or big sales.
Watch out for our shipment notification email with tracking info once your order ships out—it's your ticket to tracking down your package!
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SHIPPING METHOD |
SHIPPING TIME |
SHIPPING COSTS |
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Standard Shipping |
Within 2 - 5 business days Specialty items noted on product page may take up to 14-20 days. |
$5.99 USD | Free on orders over $75 USD |
Deliveries can sometimes take a little longer, especially during busy periods or if your parcel is getting a sniff-over by customs. While we're fetching your order as fast as we can, there are some things even we can't control—like the occasional squirrel detour or an incorrect shipping address provided to us.
DELIVERY
We're here to fetch a solution faster than your dog can chase their tail! If something arrives looking a bit ruff, just bark up our Customer Service tree. Email us with photos of the issue within 3 business days of receiving your shipment, and we'll get right on it!
CHANGE MY SHIPPING ADDRESS
Need to redirect your package to a different destination? Reach out to our Customer Service team pronto with the correct shipping address! Changes can usually be made within 4 hours of placing your order, but remember, time's a-ticking.